This issue has now been resolved. The root cause was a downstream provider routing issue affecting public networking for Virtual Machines in India (BOM2). Network connectivity has been restored and impacted services should be functioning normally.

Maintenance has completed

This incident has been fully resolved. We have successfully restored connectivity for all affected Virtual Machines in the BOM2 region.

Our engineering team executed a forced ARP broadcast across the network, which successfully refreshed the upstream routing tables and re-established external access for all instances. Upon further investigation, we also confirmed that the impact of this upstream maintenance was isolated strictly to a specific public IP subnet range, rather than the entire region.

All systems are now operating normally. We apologize for the disruption and appreciate your patience.

The patch to address the interaction between the security policy engine and rule processing has been successfully deployed to the BOM1 and BOM2 regions.

We have monitored the affected Load Balancers and can confirm that all routing policies are now processing correctly. Service has been fully restored and is operating normally.

We apologise for any disruption this may have caused to your services and appreciate your patience while our team worked to resolve this issue.

The networking issue affecting newly provisioned VMs on subnet 148.113.14.192/28 in the BOM2 region has been resolved. Floating IP assignment and VM reachability are now functioning normally.

All new VMs provisioned during the affected window are now accessible. Existing workloads were not impacted at any point during this incident.

Root cause: A networking misconfiguration caused newly assigned floating IPs on the affected subnet to be unreachable from the public internet. The issue has been patched and we're monitoring for stability.

We apologize for the inconvenience. If you're still experiencing connectivity issues with any VM in BOM2, please reach out to us at support@huddle01.com.